![]() I) In our case you will have 2 export files that you can compare later. H) You can use the "File -> Save As…" menu to export the list as TXT file. ![]() G) The easiest way to do this is to export these lists (one for Outlook started in normal mode and one for safe mode). As in our example the problem is not appearing in safe mode, you would need to check if there are DLLS (Microsoft, 3rd party) that are appearing in "Normal" mode and aren't appearing in "Safe" Mode. Start Process Explorerī) Start Outlook (normal mode/ safe Mode)Ĭ) Once Outlook is started you will see in Process Explorer main window the Outlook.exe processĭ) Select the line containing the Outlook.exe process and press "CTRL+D" in order to display the list of DLLsĮ) The main window will split in two: the upper pane will display all Windows active processes and the lower window will display the list of DLLs for the selected process (in our case Outlook.exe)į) You will use the lower pane to check all the DLLs that are under the Outlook process. Here is how you will use Process Explorer to list and export the DLLs files that are appearing under the Outlook.exe processĪ) Download Process Explorer and install it on the impacted computer. In order to compare these two lists we can use Process Explorer to dump the full list of DLLs files. In order to go deeper with our analysis we will go and check: which DLLs files are loaded while starting Outlook in "normal" mode and which DLLs files are loaded in "safe" mode (under the Outlook process). Let 's assume that using safe mode the problem is not appearing anymore in Outlook. (not all addins can be disabled using safe mode) Component Object Model (COM) add-ins are turned off.)Ĭommand line to start Outook in safe mode : Outlook.exe /safe.Īs mentioned above, one of the results while using Safe mode: addins are disabled. (Starts Outlook without Microsoft Exchange Client Extensions (ECE), the Reading Pane, or toolbar customizations. In order to start Outlook in safe mode the switch to be used is : /safe. Safe mode means that you will not use some of the Outlook features during that session and you will prevent addins to be loaded etc. Most of the time, when we have problems with Outlook (unexpected behavior of the Outlook client, Outlook is consuming too much memory 100 % CPU, Outlook crashes, etc.) one of the very first steps is to check if the Outlook client works correctly in safe mode. How you can use Process Explorer with Outlook: Process Explorer shows you information about which handles and DLLs processes have opened or loaded. I will not cover all features that Process Explorer has, but I will try to highlight some of them that you can use while investigating an Outlook issue. I will focus in this post on Process Explorer. The following blog post will give an overview of common tools used to troubleshoot Outlook issues. ![]() Useful tools while troubleshooting Outlook issues (1) – Process Explorer ![]()
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